Hi
Came across https://www.hybridcalisthenics.com/ while looking at a few growing ecommerce brands in your space.
Quick question — who handles customer support day-to-day right now?
We work with DTC teams once support starts getting heavier (shipping questions, returns/refunds, inbox volume) and the founder or ops lead keeps getting pulled back into escalations.
If it’s relevant, I can share a short 4-min overview of how brands structure support so it’s fully owned and improves over time.
Worth sending over?
—Sam
HelpFlow.com